Europe’s leading push cart and golf bag manufacturer has enhanced its retail experience by introducing an online customer claims programme. In just a few simple steps, BIG MAX owners will be able to address any questions or issues directly to the manufacturer. This system will reduce response times and take all the pressure off retailers who will be able to refer their customers to the dedicated platform.
The online claims programme will be managed via www.bigmaxgolf.com where customers will be asked to fill in a form and upload images to illustrate the issue that they are having. By having direct access to its team, BIG MAX’s UK distributor hopes to eliminate delays and complications that can arise when multiple parties are involved, as Managing Director Ian Waddicar explains.
“Whilst repairs and returns are at an all time low, we understand how important it is to give our customers a five star service. With this new system they can upload images for our experts to review straight away, which will allow us to help resolve problems quickly and reduce any inconvenience for retailers and BIG MAX owners.”
