BBC sports presenter Dan Walker will again compere the fifth annual 59Club service excellence awards taking place on 23 February at Marriott Forest of Arden, Warwickshire. The awards are designed to recognise excellence within the golf industry throughout 2014 and the evening will also see the presentation of 59Club’s gold and silver flag designations. Awards up for grabs include the ultimate golf experience; golf group of the year; golf operations team of the year; sales team of the year; and best retail experience, plus a number of individual accolades.
Before the awards event the line-up of speakers for the day’s seminars are three market specialists, offering a variety of experience in different areas. The chief operating officer at Bellerive Country Club, Missouri, Jeffrey Kreafle, will deliver two seminars. The first focusses on the importance of communication with members, while the second explores how challenges can be levered positively to recognise major future changes.
Colm Hannon, the founder of the Rugby Business Network, will talk about the ‘creation of business networks via digital platforms’, while Felicitas Media’s Nathan Sansby will undertake an interactive seminar on ‘customer services via social media’.
Simon Wordsworth, chief executive at 59Club and a fellow of the PGA said, “This is always a busy and exciting day for us at 59Club, with an extensive day of seminars directed at staff and management and then the awards dinner in the evening – and we are delighted Dan Walker is, once again, able to join us. It gives us a chance to celebrate all that’s good in the industry while enjoying ourselves and meeting like-minded individuals.” More at: www.59club.com