59Club, the benchmarking and training company, is holding a day of seminars, ahead of the its annual awards evening. Directors Matt Roberts and Simon Wordsworth will be among the company principals delivering the seminars focusing on the effects of good customer service on profit margins, taking place on 24 February, at The Belfry. In the evening, BBC sports presenter Dan Walker will host the fourth annual 59Club service excellence awards.
59Club offers a golf-specific mystery shopper service, measuring and comparing customer-service levels and analysing all key revenue streams for golf venues. The company is a PGA Official Supplier and is committed to the on-going development of club managers and PGA professionals. Matt Roberts comments, “We have held training workshops with 47 golf clubs and venues over the past twelve months, and both the feedback and results have been very encouraging.”